Frequently Asked Questions
Everything you need to know about your Hammer Films orders and merchandise.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK, while international orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy for damaged items?
We take great pride in our product quality, but if your item arrives damaged, please contact us within 14 days of receipt with photos of the damage to receive a full refund or replacement.
Do you ship your merchandise worldwide?
Yes, we ship our official Hammer Films merchandise to fans globally. Please note that international customers are responsible for any applicable customs duties or import taxes.
Are the Blu-rays and DVDs region-locked?
Our media releases vary by title. Please check the 'Product Details' section on the specific product page for information regarding Region A, B, or C compatibility before purchasing.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Is your apparel officially licensed Hammer Films merchandise?
Absolutely. All clothing, posters, and collectibles sold on this store are 100% officially licensed products, ensuring the highest quality and authenticity for collectors.